Free Assistance

Support service for the installation and understanding of Software features

The Free Support service allows the customer to obtain technical support during the product installation and to understand the commands and the Software user interface.

Technical Support can be provided by remote connection or by telephone contact according to the evaluation made by the specialized technician.

The service is free and is valid for 30 days after purchasing a new license or updating an existing license.

Do you need more information? We will contact you

Features of the Service


Technical support service that gives assistance during the product installation and to understand the Software commands and the user interface.

The service cannot be used to obtain support on issues related to basic AutoCAD design, to design approach, or to the solution of problems related to the way to design automation plants.

Products for which the service is provided

Service valid for the following products in all configurations:

  • SPAC Automazione
  • SPAC Start Impianti
  • SPAC Start EasySol
  • Caneco
  • Cabling


The service will be provided from Monday through Friday from 9 to 12:30 by telephone or, in case the technician deems it necessary, by remote connection.


The service is provided exclusively for the current version of the Software.


The service is free; it has a validity of 30 days and it is only provided with the purchase of a new license or the update of an existing license.

The service is also provided after the first 30 days for customers with a Technical Support service.

Ask for more information

Product of interest:

Spac Automazione
Spac Start
Spac Start EasySol


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